What we know

The tool operates 24/7 and analyzes users’ medical records to provide personalized information. According to the company, Health AI does not replace a doctor and is designed to identify situations that require clinical intervention. It is also stated that the AI can analyze images, although the specific types are not disclosed.

Amazon says it complies with HIPAA privacy standards. Conversations with Health AI are not automatically added to medical records, but this option is available. The company also states that it does not sell users’ protected health information.

One Medical operates a limited number of physical offices in major US cities but focuses primarily on telemedicine services available through an annual subscription. Amazon Prime members receive a discount. Previously, Amazon launched same-day medication delivery and prescription drug vending machines.

Health AI shows how quickly AI is becoming part of everyday healthcare. It can make medical services more accessible, faster, and more personalized for millions of users.